Got questions about our retail packaging, plastic bag, paper bag or eco friendly reusable bags? OK, we are here to help. You are always welcome to contact us directly at anytime at 1-800-770-4906. We know that this purchase requires a lot of “hands on experience” to help expedite your order quickly and correctly. Below you will find some of the most common questions and answers. However, we invite you to call us, and one of our highly trained retail packaging specialists will be more than happy to answer any of your packaging needs questions.
Q: How will I know what my bag is going to look, and can I see some type of proof before I place my order?
A: We will send you a very detailed pre-press proof in an Adobe Acrobat PDF format. This pre-press proof will show you the type of bag you are purchasing with the art sized to scale. You will also see the colors you have selected for your bag and how many sides they are printed on. Please keep in mind that all computer screens vary in size and color pitch. No image on a computer screen will every look 100% exactly like the final product. The same holds true for color printouts. Please see
PMS color chart for just some of the available colors to choose from.
Q. Are full sized color proofs available before we go to press?
A. Yes, there is the availability to receive a full sized color printer proof before going to press. there may be a nominal charge for these prints. best to discuss in greater detail with your sales representative. Once again, color proofs are not to be used and a 100% representation of the final product. the technology used to produce the paper printout is vastly different then the technology used to actually manufacture the bags.
Q: What type of art files are acceptable for platemaking and printing of my bags?
A: Naturally we want the printing job to come out as clean and sharp as possible. So, the better the art you can submit to us, the better your bags will print! We require high resolution (vector/line) camera ready art. (JPEG and GIF files are not camera ready art and are usually low resolution and pixilated)For the best results, you should try to submit your artwork produced in a industry standard program such as Corel Draw or Adobe Illustrator with an EPS file extension. Adobe Photoshop images are acceptable if you intend to print process images on your bags. However, these files must be submitted in high resolution. Any fonts you use MUST be converted to curves/outlines before saving the file. Failure to do so may result in the fonts defaulting to an alternative typeface that is different from the one you intended to have printed. If this occurs, it will be your responsibility for the error. If you can’t provide camera ready art, our in house graphics art department and can design and/or recreated virtually any type of art you need. The cost for this service is by quotation only.
Q: Who pays the cost for the printing plates and who is responsible for the manufacturing of the printing plates?
A: You, the client are responsible for the cost of the printing plates. We have our own in-house platemaking facility capable of producing the finest flexographic printing plates as well as rotogravure cylinders. You may want to contract in outside facility for the production and submission of your own plates, however, we cannot beheld responsible for errors, omissions, quality, loss, damage or usability of these plates provided from a third party.
Q: How do I submit prepared artwork for my project?
A: You may email your artwork files to
[email protected]
When emailing artwork files, please check the file size. We can accept art files directly up to 10 MB.
If submitting files between 10MB and 20MB please try to compress them first using compression software like Win Zip or Stuff It. There are many online services such as www.yousendit.com to help transferring of files safely.
You can mail your art on CD or thumbdrive to:
iSell Packaging LLC.
119 Despatch Dr, East Rochester, NY 14445
1-800-770-4906
You may also upload your larger files utilizing a FTP site. We require that all uploaded art be 20 megabytes or smaller. All art work must be provided in vector/lineart. .cdr or .pdf or .eps or .ai files work best.
WHEN SENDING IN ART FILES PLEASE INCLUDE A SEPARATE FILE FOR THE LAYOUT OF YOUR ART WORK.
THIS FILE SHOULD SHOW THE BAG SIZE, THE SIZE OF THE ART, ANY PROCESSES DONE TO THE BAG SUCH AS VENTHOLES OR A DIE CUT, AND PMS COLORS. WE RECOMMEND ALL LAYOUT WORK TO BE SENT IN A PDF FILE.
Q: Do you have art templates of the bags available?
A: We have a full range of templates for you to lay your art work out on. Please contact your isellpackaging.com representative and request the template that you require.
Q: What is the maximum amount of ink coverage and colors that can be printed?
A: We can print up to 100% ink coverage (full bleed) on all sides and up to 8 colors including process print.
Q: Can I get a sample of the bag I am looking to make?
A: Of course! We have an entire sample department that can send you a sample of the bag you are looking to make as well as samples of other bags that you might be interested in. Please contact your isellpackaging.com representative and request the sample bag that you require.
Q: What is the lead time for a custom printed bag?
A: All domestic bags have a lead time of 4 weeks. All imported bags have a lead time of 10 to 12 weeks.
